§ Digital Services Act · Article 30
DSA Article 30: Obligations, Deadlines & Penalties
At a glance
Article 30 of the DSA imposes 10 obligations on provider of online platforms allowing consumers to conclude distance contracts with traders. At least one obligation carries an explicit compliance deadline.
§ Obligations
All obligations under Article 30
Obligation 1
Providers of online platforms allowing consumers to conclude distance contracts with traders must obtain specific identification and compliance information from traders prior to allowing them to use the platform to promote or offer products/services in the Union.
Regulation (EU) 2022/2065, Article 30, Article 30
- Obligated entity
-
provider of online platforms allowing consumers to conclude distance contracts with traders
- Action required
-
obtain
- Deadline
-
prior to the use of their services
- Penalty
-
—
Obligation 2
Providers must make best efforts to assess the reliability and completeness of the trader's information using official databases or by requesting supporting documents before allowing the trader to use the services.
Regulation (EU) 2022/2065, Article 30, Article 30
- Obligated entity
-
provider of online platforms allowing consumers to conclude distance contracts with traders
- Action required
-
assess
- Deadline
-
prior to allowing the trader concerned to use its services
- Penalty
-
—
Obligation 3
For traders already using services on 17 February 2024, providers must make best efforts to obtain the required information within 12 months.
Regulation (EU) 2022/2065, Article 30, Article 30
- Obligated entity
-
provider of online platforms allowing consumers to conclude distance contracts with traders
- Action required
-
obtain
- Deadline
-
within 12 months of 17 February 2024
- Penalty
-
—
Obligation 4
If existing traders fail to provide the required information within the 12-month period, providers must suspend the provision of their services to those traders until the information is provided.
Regulation (EU) 2022/2065, Article 30, Article 30
- Obligated entity
-
provider of online platforms allowing consumers to conclude distance contracts with traders
- Action required
-
suspend
- Deadline
-
upon failure to provide information within 12 months
- Penalty
-
—
Obligation 5
If a provider has reason to believe trader information is inaccurate, incomplete, or not up-to-date, it must request the trader to remedy the situation without delay or within the period set by law.
Regulation (EU) 2022/2065, Article 30, Article 30
- Obligated entity
-
provider of online platforms allowing consumers to conclude distance contracts with traders
- Action required
-
request
- Deadline
-
without delay or within the period set by Union and national law
- Penalty
-
—
Obligation 6
If a trader fails to correct or complete inaccurate information, the provider must swiftly suspend the provision of its service to that trader regarding offerings to consumers in the Union until compliance is achieved.
Regulation (EU) 2022/2065, Article 30, Article 30
- Obligated entity
-
provider of online platforms allowing consumers to conclude distance contracts with traders
- Action required
-
suspend
- Deadline
-
swiftly upon failure to correct information
- Penalty
-
—
Obligation 7
Providers must store the obtained trader information in a secure manner for six months after the end of the contractual relationship and subsequently delete it.
Regulation (EU) 2022/2065, Article 30, Article 30
- Obligated entity
-
provider of online platforms allowing consumers to conclude distance contracts with traders
- Action required
-
store
- Deadline
-
for a period of six months after the end of the contractual relationship
- Penalty
-
—
Obligation 8
Providers must delete the stored trader information after the six-month retention period following the end of the contractual relationship.
Regulation (EU) 2022/2065, Article 30, Article 30
- Obligated entity
-
provider of online platforms allowing consumers to conclude distance contracts with traders
- Action required
-
delete
- Deadline
-
subsequently after the six-month retention period
- Penalty
-
—
Obligation 9
Providers must only disclose trader information to third parties where required by applicable law, including orders from competent authorities or the Commission.
Regulation (EU) 2022/2065, Article 30, Article 30
- Obligated entity
-
provider of online platforms allowing consumers to conclude distance contracts with traders
- Action required
-
disclose
- Deadline
-
—
- Penalty
-
—
- Exemptions
- only where required in accordance with the applicable law
Obligation 10
Providers must make specific trader information (name, address, register details, self-certification) available to service recipients in a clear, easily accessible, and comprehensible manner on the online interface.
Regulation (EU) 2022/2065, Article 30, Article 30
- Obligated entity
-
provider of online platforms allowing consumers to conclude distance contracts with traders
- Action required
-
make available
- Deadline
-
—
- Penalty
-
—
§ Frequently asked
Questions about Article 30
Who must comply with Article 30 of the DSA?
+
provider of online platforms allowing consumers to conclude distance contracts with traders.
What does Article 30 of the DSA require?
+
obtain assess suspend
What is the compliance deadline for DSA Article 30?
+
for a period of six months after the end of the contractual relationship; prior to allowing the trader concerned to use its services; prior to the use of their services; subsequently after the six-month retention period; swiftly upon failure to correct information; upon failure to provide information within 12 months; within 12 months of 17 February 2024; without delay or within the period set by Union and national law