§ Digital Services Act · Article 12
DSA Article 12: Obligations, Deadlines & Penalties
At a glance
Article 12 of the DSA imposes 2 obligations on provider of intermediary services.
§ Obligations
All obligations under Article 12
Obligation 1
Providers of intermediary services shall designate a single point of contact to enable recipients of the service to communicate directly and rapidly with them, by electronic means and in a user-friendly manner, including by allowing recipients to choose the means of communication, which shall not solely rely on automated tools.
Regulation (EU) 2022/2065, Article 12, Article 12
- Obligated entity
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provider of intermediary services
- Action required
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designate
- Deadline
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—
- Penalty
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—
Obligation 2
Providers of intermediary services shall make public the information necessary for the recipients of the service in order to easily identify and communicate with their single points of contact, ensuring that the information is easily accessible and kept up to date.
Regulation (EU) 2022/2065, Article 12, Article 12
- Obligated entity
-
provider of intermediary services
- Action required
-
make public
- Deadline
-
—
- Penalty
-
—
§ Frequently asked
Questions about Article 12
Who must comply with Article 12 of the DSA?
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provider of intermediary services.
What does Article 12 of the DSA require?
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designate make public